Refund Policy

DQUESTMAFA LLC • Last updated: September 8, 2026

1. Digital Transactions & Finality

All purchases, virtual gifts, tipping transactions, and digital service fees processed via Stripe are generally final and non-refundable once the transaction has been successfully completed, except where required by applicable law.

2. Billing Errors & Unauthorized Charges

If you encounter a verified billing error, duplicate charge, or unauthorized transaction processed through our platform, please reach out to our support team with transaction details within 30 days for review and adjustment.

3. Dispute Resolution

We encourage users to contact our support team first to resolve any payment discrepancies before initiating formal chargeback disputes with financial institutions.

4. Zero Tolerance for Underage Users

Zero Tolerance for Underage Users: PK Royale is strictly restricted to individuals aged 21 and older. Any account found to be operated by, or attempting to represent, a person under 21 is immediately suspended, globally banned, and its data is queued for purge. Attempting to bypass the age gate, hosting a minor on a stream, or sexualising a minor in any way results in permanent termination and referral to the appropriate authorities.

5. Mature Environment Disclosure

PK Royale is an unvarnished social entertainment ecosystem. Content generated, streamed, or participated in by users may include mature themes, adult language, social drinking, tobacco use, and diverse personal attire. By entering, you acknowledge and accept this mature environment at your own discretion.

6. P2P Limitation of Liability

P2P Limitation of Liability: DQUESTMAFA LLC is a software technology provider only. It is not a bank, money services business, money transmitter, escrow agent, or payment processor, and it does not hold, custody, or guarantee user funds. All peer-to-peer transfers, tips, point movements, and external bank or payment links are arranged directly between users and occur entirely at the users' own risk. DQUESTMAFA LLC accepts no liability for any loss, chargeback, fraud, or dispute arising from such transfers.

7. Operator & Contact

This platform is operated by DQUESTMAFA LLC, 20-05 Shore Boulevard, Queens, New York 11105. Questions, legal notices, and safety reports: mafaagent@dquestmafatalentagency.net.